Shipping policy

Shipping Policy

At Ayova, we are committed to delivering your orders safely and efficiently.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully confirmed. Processing times may be longer during holidays, peak shopping periods, or promotional events.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 7–15 business days

  • United Kingdom: 7–15 business days

  • Canada: 7–18 business days

  • Australia: 7–18 business days

  • Europe: 7–18 business days

  • Other International Locations: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take a few days to become active after shipment.

Multiple Shipments

As we work with multiple fulfillment centers and suppliers, items ordered together may occasionally arrive in separate packages and at different times.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Delayed or Lost Shipments

While we work hard to ensure timely deliveries, delays may occasionally occur due to customs processing, carrier issues, weather conditions, or other circumstances beyond our control.

If your order has not arrived within 30 days of shipment, please contact our support team so we can investigate the issue and assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Ayova cannot be held responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team and include your order number for faster assistance.

Thank you for shopping with Ayova.