Return & Refund Policy

At Ayova, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order. To qualify for a return, the item must be:

• Unused and unworn

• In its original condition

• Returned in its original packaging with all tags and accessories included

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, used, or damaged after delivery

• Products returned without original packaging or tags

• Clearance, sale, or promotional items

• Gift cards (if applicable)

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

After review, we will arrange a replacement or issue a refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has entered processing or has been shipped, it can no longer be cancelled.

Contact Us

If you need assistance with a return or refund request, please contact our support team with your order number and details of the issue.

Thank you for shopping with Ayova.