FAQ

Frequently Asked Questions

1. How long does shipping take?

Orders are typically processed within 2–5 business days and delivered within 7–15 business days for most destinations. International shipping times may vary depending on your location.

2. Do you offer worldwide shipping?

Yes! Ayova ships to customers worldwide. Shipping times and availability may vary depending on the destination country.

3. How can I track my order?

Once your order has been shipped, you'll receive a tracking number via email. You can use this to monitor your package's journey.

4. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and other secure payment methods available at checkout.

5. Can I cancel or change my order?

Orders can usually be cancelled or modified within 12 hours of being placed. Once an order enters processing, changes may no longer be possible.

6. What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund.

7. Do you accept returns?

Yes. We accept returns within 14 days of delivery for eligible items that are unused, unworn, and in their original packaging.

8. Why did my order arrive in multiple packages?

Some orders may be shipped from different fulfillment centers, which means items purchased together may arrive separately.

9. Are your products true to size?

Most of our shoes follow standard sizing guidelines. We recommend checking the size chart provided on each product page before placing your order.

10. How can I contact customer support?

You can reach our support team through our contact page or by emailing us directly. We aim to respond to all inquiries within 24–48 business hours.